Plain English beats corporate waffle every time. Keep signs, policies, and instructions simple and clear.
Not everyone likes phone calls. Add email, web chat, or even a text/Whatsapp option.
Loud music, harsh lights, strong scents = sensory overload. Offer quieter hours, softer lighting, and fragrance-free zones where possible.
Make sure it’s easy to navigate, readable with screen readers, and doesn’t bury key info under five menus.
CVs and formal interviews aren’t the only way to spot talent. Try work trials, skills-based tasks, or informal chats.
Allow remote options, flexible hours, or quiet workspace choices. Productivity will thank you.
Even a small, low-stimulation corner can give customers or staff a breather when things get overwhelming.
A little understanding goes a long way. Teach staff not to make snap judgements about eye contact, tone, or body language.
If you offer quiet hours, sensory maps, or alternative formats, advertise it. People can’t use what they don’t know exists.
The simplest step: ask staff and customers what would help. They’re the experts in their own needs.
This checklist is just the start.
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